Job Summary

Answers telephone calls regarding eligibility services and/or benefits. Takes appropriate action to resolve client problems, complaints and ensures following policy and procedure. Determines if the patient has third party coverage and informs patient of all necessary documents in order to complete their eligibility process. Screens all calls received and determines if patient is a resident of Harris County (informs non-residents of other resources available to them). Monitors and reports all operational and procedural problems and patterns. Ensures medical record number in Eligibility software matches with EPIC software medical record number.

Minimum Qualifications

Education: High school diploma, or GED

Work Experience: Two (2) years general customer services area.

Languages: Bilingual Skills (English-Spanish or English-Vietnamese)

Communication Skills:
Above Average Verbal (Heavy Public Contact)
Writing /Correspondence
Writing/Reports

Proficiencies: P.C., MS Word, MS Excel

Job Attributes

Knowledge/ Skills/ Abilities: Mathematics

Work Schedule: Flexible, Eligible to telecommute

Other Requirements:
Must be able to interact successfully in a culturally diverse environment.
Bilingual Testing; passing score
OPAC Customer Service Testing; passing score

Equipment Operated:
Copier -personal computer - calculator - telephone